Privacy Policy

1. Introduction

ConciergeApp provides tailored luxury concierge services, including lifestyle requests, travel, dining, wellness, shopping, car care, events, payments, packages, tickets, and related support services. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, or services.

2. Information We Collect

We may collect personal information such as your name, phone number, email address, account details, membership tier, service requests, payment status, support tickets, preferences, and communication history. We may also collect device and usage information such as IP address, device type, operating system, app activity, and basic analytics data.

3. How We Use Your Information

We use your information to create and manage your account, process requests and payments, provide concierge services, personalize your experience, respond to support tickets, manage memberships and packages, send service updates, improve app performance, prevent fraud, and comply with legal obligations.

4. Payments

Payments may be processed through secure third-party payment providers. ConciergeApp does not intentionally store full card details on its own servers unless clearly stated and handled through compliant payment infrastructure.

5. Sharing of Information

We may share necessary information with trusted service providers, partners, payment processors, delivery providers, travel partners, dining venues, or support teams only when required to fulfill your requests or operate the service. We do not sell your personal information.

6. Data Security

We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no online service can guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our services, maintain records, resolve disputes, comply with legal requirements, and improve the platform. You may request deletion of your account or personal data where applicable.

8. Your Rights

Depending on your location and applicable laws, you may have the right to access, correct, update, delete, or restrict the use of your personal information. You may also opt out of certain marketing communications.

9. Children’s Privacy

ConciergeApp is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

For privacy questions or requests, please contact us at: support@conciergeapp.com