Terms & Conditions

1. Acceptance of Terms

By accessing or using ConciergeApp, you agree to these Terms & Conditions. If you do not agree, you should not use the website, mobile application, or services.

2. About ConciergeApp

ConciergeApp provides tailored luxury concierge services, including requests, travel, dining, events, wellness, shopping, car care, lifestyle assistance, packages, tickets, payments, and account-related services.

3. Account Registration

You may need to create an account to use certain services. You agree to provide accurate information and keep your login details secure. You are responsible for activity that occurs under your account.

4. Service Requests

All concierge requests are subject to availability, approval, supplier terms, timing, location, and applicable laws. We may refuse, cancel, or modify requests that are unavailable, unsafe, unlawful, abusive, or outside our service scope.

5. Payments and Fees

Some services may require payment, deposits, membership fees, package fees, supplier charges, or cancellation fees. Prices may vary based on availability, urgency, supplier pricing, taxes, and service requirements. Payment must be completed through approved methods.

6. Membership Tiers and Packages

ConciergeApp may offer different tiers, packages, codes, or access levels. Benefits may vary by tier and may change from time to time. Certain services may only be available to selected membership levels.

7. Third-Party Services

Some requests may be fulfilled by third-party providers such as hotels, restaurants, transportation companies, event organizers, payment processors, or lifestyle partners. Their own terms, availability, and policies may apply.

8. Cancellations and Refunds

Cancellation and refund eligibility depends on the type of service, supplier policy, timing, and whether costs have already been incurred. Non-refundable bookings, urgent requests, or confirmed third-party services may not be refundable.

9. User Conduct

You agree not to misuse the platform, submit unlawful requests, abuse staff or partners, attempt fraud, interfere with the app, or use the service in a way that violates applicable laws or these Terms.

10. Limitation of Liability

ConciergeApp aims to provide a premium service experience, but we are not liable for delays, cancellations, supplier failures, force majeure events, inaccurate user information, or losses beyond the amount permitted by applicable law.

11. Changes to the Terms

We may update these Terms & Conditions from time to time. Continued use of ConciergeApp after updates means you accept the revised terms.

12. Contact Us

For questions about these Terms, please contact us at: support@conciergeapp.com